Reviews

Star Rating:

***** Best Air is rated 4.9 out of 5 stars, based on 37 reviews!

  • *****

    Best Air in Hope Mills is by far the best HVAC company that I have ever had work on my A/C unit. Daniel was very helpful, accommodating, and professional. He explained everything very well and ensured that I was informed before performing any work. This will be the only HVAC company that I call for any work that needs performed.

  • *****

    the name saids it all I will use them again the Best in town

  • *****

    Daniel was awesome. Very good communication skills and explaining what was happening w/ our HVAC and how to repair. Being a small business owner myself, I appreciate his honesty, knowledge and professionalism. He’s gotten us as a new customer! ??

  • *****

    You are the Best! We had an issue Sunday morning and they were there and got it analyzed and repaired in a very short time. They are always so caring and helpful. I can't thank you enough!

  • *****

    Best company ever

  • *****

    Dependable, Knowledgable, Trustworthy and Professional...Nothing more to say!!

  • *****

    By and far the best quality service for your money. I've been in real estate for over 20 years and have used countless heating and air specialists. As far as I'm concerned Mr.Daniel Ward with Best Air are outright some of the best in the business. Best Air will be the only company I'll be using on my properties going forward. Their professionalism as well as their unmatched top quality service speaks for itself. They're always prompt, fair priced, clean and courteous. Their work is unrivaled in Hope Mills, Fayetteville and the surrounding areas. They have absolutely earned a loyal customer for life...

  • *****

    We have been using Daniel for several years with our rental property in Hope Mills. Every time we call with an issue he is very quick to respond and provide his expertise services. We are very very satisfied with this company and would recomend Daniel to anyone.

  • *****

    Great company!! Wonderful prices!

  • *****

    Very professional! Very honest! Will not use anyone else for A/C problems. He came out within 15 minutes and showed me the issue and was a very reasonable price. Outstanding job!

  • *****

    Very professional! Very honest! Will not use anyone else for A/C problems. He came out within 15 minutes and showed me the issue and was a very reasonable price. Outstanding job!

  • *****

    Best Air fixed our air conditioner. Someone was at the house a few hours after we called. Incredibly professional and helpful. He explained everything that was being done. I'd recommend to anyone.

  • *****

    We had a broken air conditioner. He came out a few hours after we called and fixed the problem. Incredibly professional and helpful. He explained everything that was being done. I'd highly recommend Best Air. We'll be using them exclusively for all of our needs in the future.

  • *****

    Great work very good price and very professional.

  • *****

    Always professional, offer fair prices, and was even able to come out within a few hours after calling him.

  • *****

    Great company to do busy with, they came right out immediately checked out the problem was ready to fixed it, even if they had to order parts it did not take long. The most amazing thing I like about this company was the no trip charge, after assessing the problem if you could not afford to get it fixed there was no charge to you, Check them out you won;t be sorry you did. Also you will find they are a very honest company to do business with.

  • *****

    I was having problems with my heat not working so I called and was able to have someone come out within a few hours. Daniel was very professional and took the time to explain everything that he was doing. He was able to replace the motor in my unit in less than a hour! I would definitely recommend calling them before these other big business companies. The prices can't be beat.

  • *****

    I was having problems with my heat not working so I called and was able to have someone come out within a few hours. Daniel was very professional and took the time to explain everything that was he was doing. He was able to replace the motor in my unit in less than a hour! I would definitely recommend calling them before these other big business companies. The prices can't be beat.

  • *****

    Excellent service and customer support. Very professional (and courteous) with a 'personal interaction', which goes a long way... you feel like a valued customer versus a trouble ticket number. Very prompt and the prices are awesome! Immediately came out early the next morning (after making a relatively late evening call), assessed, and fixed the issue!

    I recommend Best Air!!!

  • *****

    I'd review Best Air all day, everyday! Always reasonable, prompt, and respectful! It's hard to find honest people today, but Daniel is a rare find! Thank you Best Air

  • *****

    I came home last nite too a very hot house.a/c was not working at all.i called best heating and air in hope mills this morning..the man told me he would be here at 12 noon..too make a long story short he was here right on time and done by 12.13..a/c working..the man who came out was very nice and pinpointed the problem right away.he told me the fan motor was not working and it may need a fan motor,turned out it was not the motor and a switch that controls the fan motor..if this man wanted too he could have very easily charged me and I would have not know the difference..great job best heating and a/c..thanks for being honest..thanks for comeing on a Saturday..thanks agin for the no fee service call..will never use anyone but best from now on...price was very good also..use them,a no rip off company!!!

  • *****

    Excellent "repair" service, watch their pricing on parts though. Tony came out and showed me everything with my goodman heat pump. Very friendly even came out early. Charged 5x over "capacitor" part so just be aware of the huge markup on parts. Be mindful of the expensive pieces that could potentially be a problem (what isn't expensive right?). Get on the company (Goodman for example) website and be familiar with the parts prices (coil assembly is 167 dollars...not 300, not 1200 dollars). Assume any of the repair services will markup these "on hand" parts. I recommend this company again, but I will be more mindful of the parts prices. Lesson learned for me.

  • *****

    Daniel Ward is very honest and did excellent work, our blower motor went out he made sure to let me know it was under warranty which he didn't have to do. We called him last night and he was here first thing this morning. He is very courteous which is very refreshing with any one these days. I highly recommend Best Air to any one. His prices are very reasonable and no as he put it no knock on the door fee. Will be using him for any work we need. Thanks Daniel for excellent service.

  • *****

    This company is great! I have used another prominent heating and AC company in the Fayetteville area in the past, but since finding Best Air, I will never look for another heating and AC company again! There is a reason they are called BEST Air - they live up to the name! They came out the same day that I called and worked tirelessly to fix my issues. The price was much more affordable than other quotes I had received. The service tech was friendly, courteous and clean. I would highly recommend this company to any and every one!!

  • *****

    Excellent service and very prompt response time! The rates were very reasonable and better than anyone else in town. Daniel was very professional and very upfront and honest and explained everything. We would for sure recommend Best Air to our friends in the area.

  • *****

    This company is great! I have used another prominent heating and AC company in the Fayetteville area in the past, but since finding Best Air, I will never look for another heating and AC company again! There is a reason they are called BEST Air - they live up to the name! They came out the same day that I called and worked tirelessly to fix my issues. The price was much more affordable than other quotes I had received. The service tech was friendly, courteous and clean. I would highly recommend this company to any and every one!!

  • *****

    I came home last nite too a very hot house.a/c was not working at all.i called best heating and air in hope mills this morning..the man told me he would be here at 12 noon..too make a long story short he was here right on time and done by 12.13..a/c working..the man who came out was very nice and pinpointed the problem right away.he told me the fan motor was not working and it may need a fan motor,turned out it was not the motor and a switch that controls the fan motor..if this man wanted too he could have very easily charged me and I would have not know the difference..great job best heating and a/c..thanks for being honest..thanks for comeing on a Saturday..thanks agin for the no fee service call..will never use anyone but best from now on...price was very good also..use them,a no rip off company!!!

  • *****

    Excellent "repair" service, watch their pricing on parts though. Tony came out and showed me everything with my goodman heat pump. Very friendly even came out early. Charged 5x over "capacitor" part so just be aware of the huge markup on parts. Be mindful of the expensive pieces that could potentially be a problem (what isn't expensive right?). Get on the company (Goodman for example) website and be familiar with the parts prices (coil assembly is 167 dollars...not 300, not 1200 dollars). Assume any of the repair services will markup these "on hand" parts. I recommend this company again, but I will be more mindful of the parts prices. Lesson learned for me.

  • *****

    Daniel Ward is very honest and did excellent work, our blower motor went out he made sure to let me know it was under warranty which he didn't have to do. We called him last night and he was here first thing this morning. He is very courteous which is very refreshing with any one these days. I highly recommend Best Air to any one. His prices are very reasonable and no as he put it no knock on the door fee. Will be using him for any work we need. Thanks Daniel for excellent service.

  • *****

    Daniel Ward is very honest and did excellent work, our blower motor went out he made sure to let me know it was under warranty which he didn't have to do. We called him last night and he was here first thing this morning. He is very courteous which is very refreshing with any one these days. I highly recommend Best Air to any one. His prices are very reasonable and no as he put it no knock on the door fee. Will be using him for any work we need. Thanks Daniel for excellent service. • • • Daniel Ward is very honest and did excellent work, our blower motor went out he made sure to let me know it was under warranty which he didn't have to do. We called him last night and he was here first thing this morning. He is very courteous which is very refreshing with any one these days. I highly recommend Best Air to any one. His prices are very reasonable and no as he put it no knock on the door fee. Will be using him for any work we need. Thanks Daniel for excellent service. • • •

  • *****

    Gr8 experience!! Fast service, very honest people, will not rip u off!! We r military and will only use best air from here on out guaranteed!!!

  • *****

    Came out same day and repaired our heat pump unit after another company (sent by home warranty) planned to make a useless repair. Honest and professional.

  • *****

    I came home last nite too a very hot house.a/c was not working at all.i called best heating and air in hope mills this morning..the man told me he would be here at 12 noon..too make a long story short he was here right on time and done by 12.13..a/c working..the man who came out was very nice and pinpointed the problem right away.he told me the fan motor was not working and it may need a fan motor,turned out it was not the motor and a switch that controls the fan motor..if this man wanted too he could have very easily charged me and I would have not know the difference..great job best heating and a/c..thanks for being honest..thanks for comeing on a Saturday..thanks agin for the no fee service call..will never use anyone but best from now on...price was very good also..use them,a no rip off company!!! • • • I came home last nite too a very hot house.a/c was not working at all.i called best heating and air in hope mills this morning..the man told me he would be here at 12 noon..too make a long story short he was here right on time and done by 12.13..a/c working..the man who came out was very nice and pinpointed the problem right away.he told me the fan motor was not working and it may need a fan motor,turned out it was not the motor and a switch that controls the fan motor..if this man wanted too he could have very easily charged me and I would have not know the difference..great job best heating and a/c..thanks for being honest..thanks for comeing on a Saturday..thanks agin for the no fee service call..will never use anyone but best from now on...price was very good also..use them,a no rip off company!!! • • •

  • *****

    Excellent "repair" service, watch their pricing on parts though. Tony came out and showed me everything with my goodman heat pump. Very friendly even came out early. Charged 5x over "capacitor" part so just be aware of the huge markup on parts. Be mindful of the expensive pieces that could potentially be a problem (what isn't expensive right?). Get on the company (Goodman for example) website and be familiar with the parts prices (coil assembly is 167 dollars...not 300, not 1200 dollars). Assume any of the repair services will markup these "on hand" parts. I recommend this company again, but I will be more mindful of the parts prices. Lesson learned for me. • • • Excellent "repair" service, watch their pricing on parts though. Tony came out and showed me everything with my goodman heat pump. Very friendly even came out early. Charged 5x over "capacitor" part so just be aware of the huge markup on parts. Be mindful of the expensive pieces that could potentially be a problem (what isn't expensive right?). Get on the company (Goodman for example) website and be familiar with the parts prices (coil assembly is 167 dollars...not 300, not 1200 dollars). Assume any of the repair services will markup these "on hand" parts. I recommend this company again, but I will be more mindful of the parts prices. Lesson learned for me. • • •

  • *****

    Called Best Air at 9:00 in the morning and the Technician called me by 9:10 to say he was on the way after he finished his current job. He arrived by 10:00 and had my system up and running again by 11:00. Very polite and courteous technician that explained what the issue was and what he was doing to fix it. Final bill was very reasonable and manageable. Would recommend this company to anyone with A/C issues!!!! Top Rate Company!!!

  • *****

    This company is great! I have used another prominent heating and AC company in the Fayetteville area in the past, but since finding Best Air, I will never look for another heating and AC company again! There is a reason they are called BEST Air - they live up to the name! They came out the same day that I called and worked tirelessly to fix my issues. The price was much more affordable than other quotes I had received. The service tech was friendly, courteous and clean. I would highly recommend this company to any and every one!! • • • This company is great! I have used another prominent heating and AC company in the Fayetteville area in the past, but since finding Best Air, I will never look for another heating and AC company again! There is a reason they are called BEST Air - they live up to the name! They came out the same day that I called and worked tirelessly to fix my issues. The price was much more affordable than other quotes I had received. The service tech was friendly, courteous and clean. I would highly recommend this company to any and every one!! • • •

  • *****

    Best Air is wonderful. No trip charges, honest and upfront about all costs which are very reasonable btw. If you want exceptional service at value prices...Best Air is the BEST!!